FAQ

Q: How do I order?

Simply find the product you require and click the price that corresponds. You then have the option to upload your artwork and make payment.

Q: How long will it take to receive my finished job?

This will depend on the turnaround option that you choose. We offer 2-3 working days and NEXT DAY delivery – if ordered before 1pm. Our site will always give you an estimate delivery date but if you have any queries you are more then welcome to call us on 01952 850 730.

Q: What sort of quality can I expect?

Here at Print-Print, we pride ourselves on the quality of the work we produce. We know we aren’t the cheapest printers out there, but we believe ‘you get what you pay for’. Our reputation has been built on 3 important things, Quality, Value and Service and our 1000’s of customer are very happy with what we can offer. However if you still need convincing, please order yourself one of our free sample packs and have a look for yourself!

Q: Is my order subject to VAT?

This question is never easy, however here are the most common reasons for charging VAT.
If your leaflet is to be used as admission, or as a discount to a product or service. I.E. ‘Free admission with this leaflet’ or 10% off with this card. If your product has an area to be written onto, i.e a form or a notes page, that makes up 25% or more of the final design. You can find out more about VAT print rules & regulations from HM Revenue & Customs HM Revenue & Customs.

Q: What if I want to print something which is not a normal print size?

If your design is in-between an ‘A’ size, for example 220mm x 173mm, then it would be best to place this as an A4 and let us know the size is different. However if what you require is completely bespoke in size and shape, or you are just unsure of which ‘A’ size you would need, then please contact us on 01952 850 730 and we will talk you through your options.

Q: Why are your prices so cheap?

Yes in-deed our prices are cheap. Like all online printers we batch print which means your job will be printed together with several others at the same time. But unlike some of our competitors, each and every order receives our personal care and attention it deserves.

Q: Can I Order via Email?

Like all online companies we would prefer you to order through our website. This keeps all your information in one place and gives you an order number that you are able to revert back to. However if this is not possible for you to do, or you are experiencing problems with our site, then please email us at sales@print-print.co.uk or call on 01952 850 730.

Q: Do I get a printed proof posted to me?

Only if necessary, or if you have requested one from us. If your order has been placed then this proof will be posted to you free of charge and will take a couple of days to reach you. Most proofs, when sent will be emailed to you in order to speed the process up for you.

Q: Can I receive a proof before I pay for my printing?

If you wish to have a printed proof before placing an order, it will be charged according to the size of your job. Please email sales@print-print.co.uk or call us on 01952 850730 for more details.

Q: Can you offer bespoke printing?

Of course! If the production you require is not on our website then please email us with your specifications at info@print-print.co.uk or call us on 01952 850730.

Q: How do I supply a PDF file?

Saving as a pdf is an option in most editing or artwork software, however you can send us a jpeg file if you wish and we can convert it for you.

Q: What is bleed?

Bleed is required to ensure edge-to-edge colour on your final product. Any background colours or images need to expand your final size by 3mm on all sides to allow for any movement on the guillotine. Please click here to go to our guide on bleed.

Q: What file types do you accept and how should I send them?

We prefer to receive files in print ready PDF format, as this speeds up the production process, but we can also accept Jpegs. If you are unable to supply your files in this format, we can convert it for you, please call us on 01952 850 730 to discuss.

If you are not able to upload your files to our site then you can email any files under 10mb to artwork@print-print.co.uk. If they are over 10mb then please send via any file transfer site, we prefer www.wetransfer.com as this is free to use. Alternatively you can burn them to a CD or copy onto a usb drive and send them to us by post.

Q: What is CMYK?

CMYK is also referred to as ‘Full colour printing’ or ‘Four colour printing’ and is the most commonly used printing technique. The system uses 4 colour primary colours as its base – Cyan, Magenta, Yellow and blacK – with various combinations of these 4 it is possible to produce virtually every colour you can imagine!
If you wish to read more about this process please click here to view our cmyk and rgb colour guide.

Q: What is the difference between ‘Digital’ and ‘Litho’ printing?

Digital printing allows a job to go directly from a computer file, straight to the plate, eliminating the need for films. This makes digital printing very quick to produce, which is whey we offer a 24 hour turnaround on all of our digital non folded work. If you order by noon of any weekday, we will produce your job and dispatch it that afternoon for next day delivery.

Alternatively, lithographic or ‘litho’ printing is a process where a plate is specially coated so ink only sticks to dry areas of the plate. The inked image is then transferred, or offset on to a rubber blanket, which then makes an impression on the paper.

Q: What if I miss the delivery of my printing?

When possible we like to provide you with a delivery window. However if you are not in when your delivery has been attempted then do not worry, our couriers will leave a calling card with the details on for you to rearrange. All deliveries will be attempted twice and we will try and alert you before the courier returns the parcel back to us.

Q: Is your packaging branded with Print-Print?

We send all our parcels unbranded as part of our white label promise. This way you can be sure to have your print order delivered direct to your customer without them know where it was printed.

Do you have any other queries? Give us a shout!

We’re very happy to help answer any of your queries so please
Call us on 01952 850730 or email us at hello@print-print.co.uk

FAQ